This policy describes how Contractor Support LLC, doing business as BidRunnerPro, handles cancellations and refund requests for paid subscriptions.
We offer a 30-day free trial — no credit card required. You will never be charged without explicitly choosing a paid plan.
All new accounts start with a 30-day free trial with full access to BidRunnerPro features. No payment information is required during the trial period. At the end of the trial, you may choose to subscribe to a paid plan or your account will revert to limited free-tier access.
Paid subscriptions are billed in advance on a monthly or annual basis, beginning on the date you subscribe. Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date.
You may cancel your subscription at any time through the Billing tab in your account settings. Cancellation takes effect at the end of your current billing period — you will retain full access to the Service until that date.
We do not charge cancellation fees.
Monthly subscriptions: Monthly subscription fees are non-refundable. When you cancel, your subscription remains active until the end of the paid period and will not renew.
Annual subscriptions: If you cancel an annual subscription within 7 days of your initial purchase or annual renewal date and have not made significant use of the Service during that period, you may request a pro-rated refund for the unused portion. Refund requests must be submitted within 7 days of the charge to support@bidrunnerpro.com.
Exceptions: Refunds may be issued at our sole discretion in cases of:
You may upgrade or downgrade your plan at any time through the Billing tab. Upgrades take effect immediately and are prorated for the remainder of your billing period. Downgrades take effect at the start of your next billing period.
If we terminate your account for violation of our End User License Agreement, no refund will be issued. If we terminate your account for reasons other than a policy violation, we will issue a pro-rated refund for any unused prepaid period.
To request a refund, email us at support@bidrunnerpro.com with your account email, the date of the charge, and the reason for your request. We will respond within 3 business days.
Questions about this policy? Contact us at:
Contractor Support LLC
Email: support@bidrunnerpro.com